During the appointment with Mrs. Lu, what are you allowed to provide her with?

The correct option allows you to provide Mrs. Lu with required enrollment materials and her completed application. This is appropriate because it aligns with the regulations governing Medicare enrollment. During appointments, it's essential not only to furnish individuals with the necessary paperwork but also to ensure that they understand their options in the enrollment process. This facilitates a smoother transition into Medicare and provides them with the necessary information to make informed decisions regarding their coverage.

Providing general information about Medicare is very helpful, but it does not equate to delivering the specific enrollment materials that Mrs. Lu may need to complete the process. Similarly, brochures from multiple companies may pose a risk as they could create confusion or be perceived as promoting certain plans over others, which may not be compliant with the guidelines. As for giving advice on medical service providers, this crosses into areas that could lead to conflicts of interest or liability, as it might suggest endorsement of particular services outside of the information strictly needed for Medicare enrollment. Thus, sharing the enrollment materials and application is the most straightforward and compliant action during this appointment.